Our warranty covers all manufacturing defects in materials and workmanship for a period of 36 months from the date of the original purchase. In compliance with current international regulations, our products are made from hypoallergenic materials. All our watches are Swiss Made.
Our 36 months warranty does not apply to defects caused by normal wear and tear – such as scratched glass, alteration of the color and / or material (e.g. leather worn down by regular use); damages resulting from failure to follow the instructions for use, from tampering, improper handling, negligence, accident or impact. Note that waterproofing is only guaranteed when the crown is screwed on correctly.
To receive a replacement product when the damaged part is covered by warranty, send us an email at firstname.lastname@example.org. Please enter in your subject line the phrase ‘Warranty and Repair’. Please include in your email your name, address and attach a scan of the documents that validate your purchase or your order number if the product was purchased through our website and finally a detailed description of the problem.
Note that the case, the dial, the hands, the strap or other parts may be replaced by variants if the originals are not available.
Arcaido guarantees free replacement in accordance with the terms established herein and within the specified period and does not limit the legitimate rights of the Customer.